COVID-19 and passport services In Australia, passport services are operating normally, although the impacts of the pandemic are causing significant delays to COVID-19 and passport services delivery services around the country.
Protecting our customers and staff is a high priority for us. To visit our passport offices in Sydney, Melbourne or Canberra, you need to phone us first on 131 232 to make an appointment. When you’re at any passport office, please practice good hygiene and social distancing by covering your mouth when you cough or sneeze, and keeping at least 1.5 metres away from other people. Local state and territory health directions may mean that you have to wear a mask when you’re in a passport office. Please don’t enter a passport office if you’re meant to be in self-isolation.
Local restrictions are constraining our capacity to provide passport services overseas. Some Australians overseas may find it hard to lodge passport applications. Staff at Australian diplomatic and consular missions are doing all they can to assist those most in need. For the latest information, monitor the website and social media channels of your nearest Australia