Passport services over the Christmas and New Year’s period

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17 December 2021

You can lodge a passport application over the holiday period at Australia Post in the usual way. Make sure to check Australia Post’s holiday operating hours.

Over the Christmas/New Year’s period, passport offices will operate as follows:

Friday 24 December

Reduced services in Adelaide, Brisbane, Perth and Sydney

Monday 27 December

Closed

Tuesday 28 December

Closed

Wednesday 29 December

Reduced services across all passport offices

Thursday 30 December

Reduced services across all passport offices

Friday 31 December

Reduced services across all passport offices

Monday 3 January

Closed

On reduced service days:

  • You will only be able to lodge a passport application at the passport office if:
    • you need a passport in less than two business days for a compassionate or compelling reason, such as the death or serious illness of an immediate family member or an unexpected need for urgent business travel, and
    • you have called us on 131 232 to make an appointment.
  • You can collect your passport if:
    • you need a passport in less than two business days for a compassionate or compelling reason, such as the death or serious illness of an immediate family member or an unexpected need for urgent business travel, and
    • you have received email notification of its completion and you have requested that it be collected from one of our offices.

On closed days:

  • All passport offices will be closed.
  • The department can provide urgent passport assistance in accordance with the Consular Services Charter.

Notarial services

  • You must have an appointment to lodge documents for legalisation – appointments can be made via the Smartraveller website. If you require assistance please email [email protected].
  • Collection of notarised documents completed after Friday 24 December will only be available for pick up from Tuesday 4 January 2022. All other requests will be returned via self-provided return envelope.

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